Betvis Privacy Policy — Our commitment to protecting your data

Welcome to betvis — a trusted online gaming platform relied on by millions of users across Bangladesh. We believe that protecting your personal information is the foundation of earning and keeping your trust.

This Privacy Policy provides a complete explanation of how betvis collects your data, why it does so, how it is used, and how it is kept secure. This policy applies to the betvis website, mobile app, and all related services.

By using the betvis website or app, you confirm that you have read and accepted this Privacy Policy. If you disagree with any part of it, please contact us before continuing to use betvis.

Betvis understands that people in Bangladesh are cautious about sharing information online — and rightly so. That's why betvis collects only the minimum data necessary and keeps everything collected under the highest level of protection.

Betvis only collects information that is strictly necessary to provide its services. We never ask for more than we need. Below is a full breakdown of the types of information betvis collects.

Betvis collects data in two ways — directly from you (via registration forms and the KYC process) and automatically (via cookies and log files). In both cases, betvis applies the utmost care and diligence.

Betvis uses your data only for specific, defined purposes — never beyond what has been disclosed. A detailed breakdown of how collected data is used is provided below.

• Account creation & management: betvis uses your registration details to create a secure account and verify your identity.
• Service delivery: Your information is required to access betvis's gaming, betting, and other services.
• Payment Processing: Financial information is used to process deposits and withdrawals. betvis does not store any payment details directly — all transactions are handled through encrypted payment gateways.
• Ensuring Security: betvis analyzes technical data to detect and prevent fraud. This is done to protect your account.
• Responsible Gaming: betvis analyzes gameplay patterns to identify potentially problematic behavior and provide support when needed.
• Service improvement: betvis analyzes usage patterns to continuously enhance the platform experience.
• Legal compliance: betvis fulfills its legal obligation to retain and provide data as required by regulatory authorities.
• Communications: We send important account updates, security alerts, and promotional offers (with your consent).

Betvis does not sell your data to third parties. However, limited information may be shared with trusted partners to operate our services. betvis ensures that these partners uphold the same standard of privacy practices.

• Payment provider: Financial information is shared with payment providers such as bKash and Nagad as needed to process deposits and withdrawals.
• Technology Partners: betvis works with cloud service and cybersecurity providers to operate the platform. These partners are not permitted to use your data for their own purposes.
• Game provider: Limited data may be shared with licensed game developers for the purpose of operating betvis's games.
• Law Enforcement Agencies: betvis may be required to disclose information under a court order or other legal obligation.
• Fraud Prevention Agencies: Your information may be verified with international organizations for anti-money laundering and fraud prevention purposes.

Betvis uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device. betvis is fully transparent about how cookies are used.

• Essential Cookies: These cookies are essential for betvis to function — they maintain login sessions and handle security checks. Without them, betvis cannot operate properly. They cannot be disabled.
• Functionality Cookies: These cookies remember your preferences (language, theme). Disabling them means betvis will reset your preferences every time you visit.
• Analytics Cookies: Used to understand how the betvis platform is being used. This data is anonymized and helps improve our services.
• Marketing Cookies: These cookies may be used to show you relevant betvis offers. You can disable them at any time.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may prevent some betvis features from working properly.

Betvis follows the highest industry standards to protect your data — covering both technical and organizational measures to keep your information secure.

• SSL/TLS Encryption: All data transmitted through betvis is protected by 256-bit SSL encryption. Your information cannot be intercepted in transit.
• Data Encryption: Sensitive data stored in betvis's databases is encrypted. Passwords are stored in hashed format.
• Two-Factor Authentication (2FA): Enabling Two-Factor Authentication on your betvis account adds an extra layer of security.
• Regular Security Audits: betvis regularly engages third-party security specialists to conduct system audits.
• Restricted access: Within betvis, only authorized personnel can access your data, and only to the extent required.
• Incident Response: In the event of a security incident, betvis acts swiftly and notifies affected users as necessary.

You have clear rights over your personal data on betvis, and betvis respects and helps you exercise those rights.

To exercise any of these rights, email support@betvis.ws. betvis will respond to your request within 30 days. In some cases, legal obligations may prevent us from fulfilling a request in full — betvis will explain the reasons if that happens.

Betvis does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Active Account Data: betvis retains all necessary data for as long as your account remains active.
• Financial transaction details: Due to legal obligations, financial transaction records are generally retained for 5 to 7 years.
• KYC information: As required by regulatory guidelines, identity verification records are retained for a specified period even after an account is closed.
• Closed account data: After account closure, betvis retains data as required by law, then deletes it securely.
• Cookies & Log Files: Typically deleted automatically within 90 days to 1 year.
• Marketing Communication Preferences: Once you unsubscribe, betvis removes your details from our marketing list as quickly as possible.

Betvis strictly does not serve anyone under 18. The privacy and protection of minors is betvis's highest priority.

• Betvis verifies age at registration. Accounts for anyone under 18 are not approved.
• If betvis becomes aware that any data from a minor has been collected inadvertently, it will be deleted immediately.
• If you have concerns about a minor, contact support@betvis.ws — betvis will act promptly.

Betvis may update this Privacy Policy when necessary — changes may be made in response to legal requirements, new services, or technical developments.

• For significant changes, betvis will notify you in advance via email or in-app notification.
• The date of each update will be clearly displayed at the top of this page.
• Continuing to use betvis after any changes to our policy will be considered your acceptance of the updated terms.
• If you object to a revised policy, you may request to close your account — betvis will return any valid balance.

Betvis will always explain the reasons behind any changes. We believe transparency is the foundation of trust.

For any questions, complaints, or requests regarding this privacy policy, please contact betvis. Our team is always ready to help.

When submitting a privacy request, please use your registered email address and include your account details so betvis can assist you as quickly as possible.